Shipping policy
When do you ship regular orders?
We normally ship once a week so you can expect your order to ship anywhere from 2-5 business days from placement unless it was a pre-order. If a special event date is approaching (Christmas, Father’s Day, etc) we will ship 2-3 depending on demand and any commonly held gift-giving deadlines.
Will my order be tracked?
US items do, International has different rules. When we ship your item we will send you an email with your tracking details as long as you provide a current email address. For International packages that are not shipped in tubes the tracking will stop responding after it leaves the USA.
Which shipping method should I use?
If you are purchasing a t-shirt in the US, most rates start at $3.80. If you are buying a poster or if your order includes a poster, we must use a tube option which is generally heavier and cannot be shipped with a flat rate.
Why is shipping international so costly?
International shipping rates have been increasing dramatically since 2016 and in '18, the USPS removed an entire rate class that forced most orders to ship with the package rate which is double what we were able to charge just a few years ago.
Will I have to pay customs fees for international deliveries?
Guidelines for import taxes differ from country to country along with VAT circumstances that vary wildly. We ship thousands of packages internationally and our postage system automatically fills out the declaration form, which sometimes can result in a standard application of a customs fee. We’re sorry for any inconvenience this may cause you. If you wish to instruct us on how to correctly fill out your order’s customs form, feel free to email us or leave a remark in the note box when ordering.
Will you be set up to collect VAT taxes in the future?
We do not plan to ever collect VAT taxes or even estimate, but we are always looking into solutions for better shipping into the EU. The issue is that most solutions require stock be located somewhere inside the EU and we are just not big enough to do that right now.
RETURNS
If you keep the original envelope you can write RETURN TO SENDER and drop it back to us. Please include a note so we know which order and the context of what is needed. Don’t go to the Post Office or they will try and charge you for it. We will re-ship the exchange within the USA for free.
Our Address
If the original envelope is not available, please send to:
Chop Shop Returns
416 Haverford Place
Swarthmore PA 19081
