Radiotopia FAQ

Fans & Backers of the 2017 Campaign

Q: Did I miss something? I made a donation to support Radiotopia this October or November (2017). I haven’t received anything at all! What’s up with that?
A: First of all - THANK YOU! We sent an email to each and every donor who made a contribution in early December 2017. Look for an email from rewards@prx.org. Many times these emails don’t make it. Please contact us here with the subject line: 2017 Reward and we’ll get you your custom reward code for redemption!

Q: When on earth will you be sending me my Radiotopia Rewards?!?
A: We know you’re excited to show off your awesome Radiotopia gear around town! We anticipate having all of our rewards shipped before the end of February 2018.

Q: Do I need to sew or iron on my Radiotopia Citizen Patch?
A: No, our embroidered Radiotopia Citizenship Patch has an adhesive back, so you can stick it wherever you want.

Q: Can I buy a Radiotopia Citizenship Patch without a code??
A: These limited edition items are exclusive rewards for the 2017 Fall campaign & are currently available only with a custom coupon code. Other t-shirts and prints for Radiotopia shows are available at chopshopstore.com

Q: Can I provide a separate or updated shipping address?
A: Yes. Please send us a message here with the subject line: Address Change . If you have moved since you redeemed your reward, please send us an email ASAP.

Q: I made a donation but did not receive a receipt, what happened?
A: Sometimes donation receipts are automatically filed in your spam folder, or you make have keyed in the wrong email address. To request yours please submit a request here subject line: Donation Receipt Request.

Q: I didn’t get my reward from last year’s campaign!
A: Really? We totally thought we got everyone! All orders for the 2016 campaign were shipped long ago. If you still haven’t received yours, please contact us here subject line: 2016 Reward. Be sure to include the lost reward and your current mailing address. We’ll check our warehouse for a return with your name on it and get it mailed back to you!

Q: I changed my address since making my donation, who should I contact?
A: Please submit a change of address request here with Subject line: ‘Address Change’ as soon as possible, and we’ll get that updated.

Q: Are these designs for the radio shows approved?
A: Yes. All items sold on Chop Shop Store representing various podcasts and interest groups are approved by the individual entities. Additionally, when you make a purchase — the proceeds are actually made available to the specific programs. So you are directly helping to support the program!

 

For Backers of the 2015-16 Campaigns

Q: I still have a question about my reward from a previous campaign. Who do I contact?
A: If you have an expired code, send it to us and we can confirm and send you a new one. Other questions? Just email us at info@chopshopstore.com. If you have no code, please contact PRX directly from your donor confirmation email.