For Radiotopia Fans and Backers
Q: I received a code but now it’s expired.
A: Don’t you just hate that… Just like when our intern Ray slept through the hike at the PRX company retreat, you snooze you lose. The codes for the 2015 campaign have all expired, but it’s your lucky day. Please send us a message here for a new code, place your order at chopshopstore.com and we’ll get your reward out with our next round of shipments!
Q: I didn’t get my reward from last year’s campaign!
A: All orders for the 2015 campaign were shipped long ago, but there were many problems with improperly formatted addresses. If you’re still waiting for your, please contact us here and include your information, reward, email and address. We’ll check our warehouse for a return with your name on it and get back to you.
Q: I got my order but the coin is missing.
A: Sorry about that! Ray took a bag of them to the laundromat and was subsequently banned for jamming half of the washers with oversized challenge coins. In all seriousness, it’s possible it was mistakenly left out or fell out of the envelope. Send an email to firstname.lastname@example.org, and we’ll get it sorted out.
Q: I was sent the wrong size or design tee.
A: Ouch — we will get this straightened out! Please send an email to email@example.com, and let us know the exact problem and what size you need, and we will set up the exchange. You will be looking fly in no time.
Q: I ordered the wrong size and need to swap for another.
A: USA: Send it back to us and include a note indicating what you want, and what the problem is. INTERNATIONAL: you need to contact us first firstname.lastname@example.org.
Q: Can I buy a Challenge Coin for a friend?
A: These coins are an exclusive limited edition reward and require a commitment of $5/month monthly donation to Radiotopia.
Q: Are these designs for the radio shows approved?
A: Yes. All items sold on Chop Shop Store representing various podcasts and interest groups are approved by the individual entities. Additionally, when you make a purchase — the proceeds are actually made available to the specific programs. So you are directly helping to support the program!
Q: If I have another question, who do I contact?
A: Email us at email@example.com.